Refund policy
Last updated: October 11, 2026
Each Southside Syndicate product is made to order. Because items are produced specifically after an order is placed, we do not accept standard returns or exchanges for change of mind, incorrect size selection, or buyer’s remorse.
If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery.
Damages & Order Issues
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, misprinted, incorrect, or the wrong size due to a fulfillment error, contact us at support@southsidesyndicate.shop within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem, when applicable
If your claim is approved, we will provide an appropriate replacement or refund at no additional cost.
Non-Returnable Items
Because our products are made to order, we do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Incorrect product option selected by the customer
- Buyer’s remorse
- Items the customer no longer wants
Please review the product details and size guide carefully before placing your order.
Exchanges
We do not offer standard exchanges for size or preference changes.
If you receive the wrong item or size due to a fulfillment error, contact us within 30 days of delivery so we can review the issue.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear. Your bank or card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us at support@southsidesyndicate.shop.
Lost or Missing Packages
If your order appears to be lost or missing, contact us at support@southsidesyndicate.shop with your order number.
We will review the shipment and work with the applicable fulfillment and shipping providers to determine the appropriate resolution.
Order Cancellations
Cancellation requests must be submitted as soon as possible.
Orders may be cancelled before production begins. Once an order has entered production, cancellation may no longer be possible.
Questions?
For return, refund, or order-related questions, contact: